already opened a ticket, but still had not any respond ;

hi there, purchase receipt ID: 46627d237d397a0184e237388315cb43 , the quix editor isn’t responding anymore on my AMARA PRO website, … when I edit ‘pages’ it isn’t properly displayed, unable to edit. So what can be done without data-loss ? Probably after joomla update it doesn’t work any more ? Installed version : wt_amara_pro_j3x_installation_1.2.0.zip on joomla 3.8.2,

in joomla backend, there is an option to update quix, but what password should be entered ?

this is shown under authenticate : In order to update Quix from Joomla admin you must provide your ThemeXpert username and auth key. Login to ThemeXpert and get Auth Key from dashboard. See docs for details Update Instruction

contacted themexpert, but they couldnt help, they told me to contact you