Where do I get support?
All questions and issues can be submitted via Ticket Support System (PRO Customers Only). Free Product support please send to email firstname.lastname@example.org, you can ask your questions with your detailed information (your site URL, screenshots if needed).
For Free Products Support
At the moment, we supported for free products via email email@example.com only. Bug fixes due to those will be applied in the next releases.
For PRO Customers Support?
We provide support through:
- Ticket Support System: For Pro Edition Owners.
- Email: For pre-sale related questions (send to firstname.lastname@example.org)
- Support time: Monday-Saturday // 8:00 – 17h30 (GMT+7)
How to get fast, effective support?
- 1 Log in to Ticket Support System
- 2 Submit your questions/issues under your registered email (which you used to purchase our products) by using Ticket Support Systems.
- 3 Clarify which template/theme you are having the trouble with and detail description of your questions/issue (screenshots are highly appreciated).
- 4 URL link to your live-site or test-site and Log In info. We will then provide our feedback in the next 12hrs.
Important: Log in info can be submitted inside tickets safely.
What we do NOT support?
We do not support questions and issues which are related to 3rd party components/plugins which we do not use in our templates/themes. The template or theme is only guaranteed to work as shown, with the components/plugins suggested.