What are support’s effective hours? (and which timezone?)
What is the usual expected time to get an answer on a ticket?
Thank you.
Thanks Brian.
That page disagrees with your home page which claims your support is 24/7.
Also, it does not answer what is the usually expected time to get a reply on tickets.
Please advise,
ty.
We just moved the support from ticket to forum system recently.
Last time, we faced the issue with sending email notification email with ticket system so if you have any question please post via our support forum.
Ticket system will be shutdown soon
“That page disagrees with your home page which claims your support is 24/7.”
The response time is a little bit slower via weekend, however, you can see that we always response to customer as soon as possible.
NOTE: I replied your tickets so please check it.
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