Hi JRVD,
Could you please submit a private ticket here https://warptheme.com/member-area/ticket-system/ with your site info so I can check step by step ?
Thank you
Reply To: How to install Factory Pro template
Joomla! name is used under a limited license from Open Source Matters in the United States and other countries. WarpTheme.com is not affiliated with or endorsed by Open Source Matters or the Joomla! project