Hi there,
Please clear browser and Joomla caches then recheck the issue again.
Make sure that you are using latest Factory version 1.0.8 https://warptheme.com/joomla-templates/factory/
You can get latest version via customer area.
If you still face the issue, please submit a private ticket here https://warptheme.com/member-area/ticket-system/
Thank you
