“already opened a ticket, but still had not any respond ;”
First: Please read our support POLICY https://warptheme.com/support-policy/
Latest Amara is 1.2.1 https://warptheme.com/joomla-templates/amara-free-responsive-one-page-joomla-template/
For quix update: please give us the site and administrator account, we will help you update the quix. If you need to update inside Joomla back-end, you need to purchase Quix license from themexpert team.
Follow this topic to send private reply for administrator account https://warptheme.com/forums/topic/send-private-reply-supporter/
Note: Before updating Quix, please go to template folder -> delete quix folder then reinstall latest amara 1.2.1 template. You are using old quix version, latest 1.9.0 came with huge change.